FAQ’s
Here you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, please feel free to contact us directly – we’re here to help!
Returns and Warranty
Warranty
All of our LED lights come with a two year warranty. This warranty covers defects in materials and workmanship. If you experience any issues with your GemPro product, please contact us and we will assist you with a replacement or repair.
GemPro Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your LED light, you may return it within [X] days for a full refund or exchange as long as the product is unused and in its original packaging.
Installation and Maintenance
How to Install GemPro LED Lights？
Most of our products are simple to install, and we provide detailed instructions with every purchase. Many of our LED lights are plug-and-play, meaning they require no additional wiring or special tools. If you are not familiar with installation, we recommend that you have a professional install the light for you.
Can I install GemPro LED lights myself?
Yes! Most of our LED lights are designed for easy DIY installation. However, some advanced lighting systems, such as off-road light bars or complex interior kits, may require additional expertise. If you are unsure, we recommend having a professional installer assist you.
Do I need to perform maintenance on my LED lights?
GemPro LED lights are designed for long-lasting performance with minimal maintenance. To keep them in top condition, we recommend:
- Clean the lenses regularly to remove dirt and debris.
- Check for loose wiring or connections every 6-12 months.
- Make sure the lights are properly aligned for optimal visibility.
Ordering and Shipping
How do I order a GemPro LED light?
Simply browse our online store, select the LED light you want, and proceed to checkout. We accept multiple payment methods including credit/debit cards and PayPal. If you need help choosing the right product, feel free to contact our support team.
Do you ship internationally?
Yes, GemPro ships internationally to many countries. Shipping costs and delivery times will vary based on your location. For more details, please review our shipping policy or contact our team for a shipping quote.
How long does it take for my order to arrive?
Domestic orders are usually delivered within 3-7 business days, depending on your location. International orders may take longer, usually 7-14 business days, depending on customs and shipping methods. Once your order is shipped, you will receive a tracking number.
Laws and Regulations
Most of our automotive LED lights are designed to be road legal and comply with local regulations, but be sure to check with your local transportation department for specific laws regarding aftermarket lighting in your area. We also offer products designed for off-road use.
Customer Support
If you have any questions or need assistance, our customer support team is here to help. You can contact us at:
- Phone:18148512061
- Live Chat: Available on our website during business hours.
We are happy to help you with product inquiries, installation questions, warranty claims, or anything else you may need help with.
Partner with us
We love working with like-minded businesses and individuals! If you are interested in working with us, please contact us via [email/contact form] and we will discuss opportunities for collaboration.
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